IIS 10 and Wordpress getting crashes RRS feed

  • Question

  • User-1170642558 posted

    We have a multiple web server configuration for Wordpress.   There are two servers.   Getting a crash on one of the web servers which is bringing the site down.    It happened again a couple days ago.    This is what I am seeing in the error log.    The other web server doesn't seem to have this problem, but should have the same config.    Not sure how to resolve?

    Log Name: Application
    Source: Application Error
    Date: 7/16/2020 3:21:14 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: GPS1-IIS01B.AGC01.com
    Faulting application name: php-cgi.exe, version:, time stamp: 0x5d1cbd86
    Faulting module name: php_wincache.dll, version:, time stamp: 0x5d03eb6a
    Exception code: 0xc0000005
    Fault offset: 0x0000000000010283
    Faulting process id: 0x1dd0
    Faulting application start time: 0x01d65ba63f65aaa5
    Faulting application path: C:\Program Files\PHP\v7.3\php-cgi.exe
    Faulting module path: C:\Program Files\PHP\v7.3\ext\php_wincache.dll
    Report Id: 1923a297-2137-45b8-84ad-ed6679536868
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2020-07-16T19:21:14.475638800Z" />
    <Security />
    <Data>C:\Program Files\PHP\v7.3\php-cgi.exe</Data>
    <Data>C:\Program Files\PHP\v7.3\ext\php_wincache.dll</Data>

    Thursday, July 16, 2020 8:31 PM

All replies

  • User690216013 posted

    Sounds like a crash (access violation) caused by version of php_wincache.dll when running on PHP 7.3.7.

    You might report to DropPhone , with a reproducible sample,


    Thursday, July 16, 2020 8:48 PM
  • User-1170642558 posted

    Still getting this issue on the one web server so bumping this thread.    It will crash maybe once a week then I need to recycle the App Pool.    I added a post to the other thread you sent but didn't get a reply.

    Looking around it sounds like I might need to change some of the settings, particularly to FastCGI,    These are my settings... any recommendations on these?    Also I changed the AppPool to recycle every 240 minutes.

    Tuesday, August 4, 2020 5:45 PM
  • User-35708584 posted

    PHP 7.3.7 ?

    Thursday, August 13, 2020 5:14 PM
  • User413363883 posted
    Did you set the Environment Variables Collection setting for PHP_FCGI_MAX_REQUESTS to the same value as instance MaxRequests ? Interesting that you have it monitoring php.ini without a path shown. That's not what I see on ours. Do you have a job running in php that takes 6 minutes, like a huge wordpress backup job or something? If not that's excessive.
    Tuesday, September 22, 2020 11:37 PM
  • User-1220428692 posted

    I am getting the exact same error.

    Windows Server 2019.

    PHP 7.4.11

    When this crashes, it knocks the website offline for several minutes.

    Tuesday, October 27, 2020 3:32 AM